Faq’s

Home Faq’s

How to order other products

Simply send us an enquiry on the product you are interested in.

We will reply to your email within 1 business day at the latest . We may ask for additional information to ensure you get the right product for your needs. A written quote will be given.

When you are ready to order you will be asked to upload your artwork to us. Contact us for details on sending correct artwork.

Once an order is placed:

An invoice and artwork proof will be emailed to you for approval prior to print. You will be required to check design and information carefully to ensure it is correct. When you are ready to order you will be asked to upload your artwork to us. Contact us for details on sending correct artwork.

Please note: check all artwork carefully as we are not held accountable
for any errors once it has been approved.

Once approval and payment is made dispatch is normally within 5-7 business days. However, dispatch times may be longer for large orders.

Free Shipping

Free shipping includes standard courier and Australia Post, it does not include any express post or express shipping service. There will be shipping charges for express services.

Perfect Production

We always take care to avoid production mistakes. Production mistakes means anything that is not the same as stated on your artwork proof. Note: please check your order thoroughly upon receiving it. Any issue found needs to be brought to our attention WITHIN 2 weeks of receiving your order and PRIOR to using and/or installing the product (if applicable). Faulty orders will be required to be returned in full back to us in order for us to check the problem and prior to reprinting and sending them back you. We will cover return postage.

Sticks & Stays

We try our hardest to recommend the correct product that will best suit your intended surfaces. However, if we are unsure if a product will suit, we will let you know and strongly recommend that you request a sample to test. We are not responsible if you have not informed us with the correct information and all intended surfaces that the stickers will be applied to. We are not responsible if you do not take up our recommendation of testing a sample prior to ordering. If a sample has been sent, it is the clients responsibility to ensure that it sticks and stays on the intended surfaces.

Dispatch time guarantee

This guarantee is for dispatch times promised by us once the order has been approved and paid for. If we don’t dispatch before or by the promised time, your stickers will be free. This guarantee is for dispatch times only, NOT delivery time. Dispatch times refers to the time that your order takes to leave our premises. We can not guarantee when you will receive your order as when they are with transport companies it is out of our hands.

Artwork

Supply artwork with fonts converted to outlines.

Video on how to convert text to outlines in Adobe Illustrator

Please contact us if you are unsure on the correct artwork specifications.

If you don’t have artwork, we can assist if you have your logo in the
right file format. We can do basic artwork such as text and layout
design – a fee may apply

If you require logo design please seek service from a professional graphic designer.

Payments we accept

Printing methods used

We manufacture all our labels and signs using digital and/ or Flexo graphic print methods

1 - Wide Format Digital Print

This method enables us to print large signs on a huge range of vinyl substrates. Prints produced are both UV and water resistant , with an outdoor durability of up to 5+ years. Indoor durability is fantastic, prints will last the test of time.

2 - Digital Label Printer

Prints high quality indoor labels,. Stock can also be water-proofed for extra durability. Ideal for product labels such as those on wine bottles, cosmetic packaging, jars, shampoo bottles, florist stickers.

3 - Flexo Graphic

Prints on a commercial flexo printing press. Suited for very large orders of paper or waterproof labels.

Not ideally suited for outdoor use unless it is only required to last no more than 6 months.

Shipping and Delivery

We aim to dispatch your products to you within 5 – 7 business days, unless otherwise advised. Dispatch times may be longer for larger orders.
All quotes given are inclusive of postage and GST unless otherwise specified at time of quoting.