Faq’s

How to order other products

Simply send us an enquiry on the product you are interested in.

We will reply to your email within 1 business day at the latest . We may ask for additional information to ensure you get the right product for your needs. A written quote will be given.

When you are ready to order you will be asked to upload your artwork to us. Contact us for details on sending correct artwork.

Once an order is placed:

An invoice and artwork proof will be emailed to you for approval prior to print. You will be required to check design and information carefully to ensure it is correct. When you are ready to order you will be asked to upload your artwork to us. Contact us for details on sending correct artwork.

Please note: check all artwork carefully as we are not held accountable
for any errors once it has been approved.

Once approval and payment is made dispatch is normally within 5-7 business days. However, dispatch times may be longer for large orders.

24 hr  Urgent Dispatch

Orders must be finalise strictly (no negotiations) by 10am – paid and artwork approved. Ouanity limits apply based on sticker size.

Included products in urgent dispatch

  • Standard Vinyl Stickers
  • Hi Tack Vinyl Stickers
  • Removable Vinyl Stickers
  • Blockout Vinyl Stickers
  • Waterproof stickers
  • Vinyl Cut Lettering ( Black or White only )

Excluded products in urgent dispatch

  • Floor Decals
  • Wall Decals, Papers and Murals
  • Coloured Vinyl Cut
  • Paper Stickers
  • Vehicle Decals
  • Static Clings

Free Shipping

Free shipping includes standard courier and Australia Post, it does not include any express post or express shipping service. There will be shipping charges for express services.

Perfect Production

We always take care to avoid production mistakes. Production mistakes means anything that is not the same as stated on your artwork proof. Note: please check your order thoroughly upon receiving it. Any issue found needs to be brought to our attention WITHIN 2 weeks of receiving your order and PRIOR to using and/or installing the product (if applicable). Faulty orders will be required to be returned in full back to us in order for us to check the problem and prior to reprinting and sending them back you. We will cover return postage.

Sticking to surface

We try our hardest to recommend the correct product that will best suit your intended surfaces. However, there is a lot of surface such as painted and powder coats that can have 1000’s of different formulations that affect stickers and decals from sticking. Samples need be requested prior to test on the surface intended. We are not responsible if you have not informed us with the correct information and all intended surfaces that the stickers will be applied to. We are not responsible if you do not take up our recommendation of testing a sample prior to ordering. If a sample has been sent, it is the client’s responsibility to ensure that it sticks and stays on the intended surfaces. Any adhesion problems need to be brought to our attention WITHIN 2 weeks of receiving your stickers for us to investigate if the problem lies with a faulty product or it not being suited to the intended surface.

Dispatch time guarantee

This guarantee is for dispatch times promised by us once the order has been approved and paid for. If we don’t dispatch before or by the promised time, your stickers will be Free. This guarantee is for dispatch times only, NOT delivery time. Dispatch times refers to the time that your order takes to leave our premises. We can not guarantee when you will receive your order as when they are with transport companies it is out of our hands.

Artwork

Free Artwork

Includes:

  • Re-Scaling
  • Adding Basic Text
  • Adding Print Ready Logos
  • Colour Changes where possible
  • Lay Out
  • Adding Print Ready images
  • One Artwork Change more Changes May incur a small fee.

Not Included:

  • Logo Design
  • Recreating Print Ready Logos
  • Fancy Back Grounds
  • Effects- Such As Drop Shadows, 3D Effects, Pattern Designs & Possibly more

Customer Supply artwork

fonts converted to outlines.

Video on how to convert text to outlines in Adobe Illustrator

Please contact us if you are unsure of the correct artwork specifications.

If you require logo design please seek service from a professional graphic designer.

Payments we accept

Printing methods used

We manufacture all our labels and signs using digital and/ or Flexo graphic print methods

1 - Wide Format Digital Print

This method enables us to print large signs on a huge range of vinyl substrates. Prints produced are both UV and water resistant , with an outdoor durability of up to 5+ years. Indoor durability is fantastic, prints will last the test of time.

2 - Digital Label Printer

Prints high quality indoor labels,. Stock can also be water-proofed for extra durability. Ideal for product labels such as those on wine bottles, cosmetic packaging, jars, shampoo bottles, florist stickers.

3 - Flexo Graphic

Prints on a commercial flexo printing press. Suited for very large orders of paper or waterproof labels.

Not ideally suited for outdoor use unless it is only required to last no more than 6 months.

Shipping and Delivery

We aim to dispatch your products to you within 5 – 7 business days, unless otherwise advised. Dispatch times may be longer for larger orders.
All quotes given are inclusive of postage and GST unless otherwise specified at time of quoting.