Faq’s

How to order other products

Simply send us an inquiry on the product you are interested in.

We will reply to your email within 1 business day at the latest. We may ask for additional information to ensure you get the right product for your needs. A written quote will be given.

When you are ready to order you will be asked to upload your artwork to us. Contact us for details on sending correct artwork.

Once an order is placed:

An invoice and artwork proof will be emailed to you for approval prior to print. You will be required to check the design and information carefully to ensure it is correct. When you are ready to order you will be asked to upload your artwork to us. Contact us for details on sending correct artwork.

Please note: check all artwork carefully as we are not held accountable
for any errors once it has been approved.

Once approval and payment are made dispatch is normally within 5-7 business days. However, dispatch times may be longer for large orders.

Free Shipping

Free shipping includes delivery to street addresses only, PO boxes will incur a $15 fee. Free shipping does not include Express Post or express shipping service. There will be additional shipping charges for express services.

24 hr Urgent Dispatch

Orders must be finalised strictly (no negotiations) by 10am – paid and artwork approved. Quantity limits apply based on sticker size.

Included products in the urgent dispatch

  • Standard Vinyl Stickers
  • Hi Tack Vinyl Stickers
  • Removable Vinyl Stickers
  • Blockout Vinyl Stickers
  • Waterproof stickers
  • Vinyl Cut Lettering ( Black or White only )

Excluded products in the urgent dispatch

  • Floor Decals
  • Wall Decals, Papers, and Murals
  • Coloured Vinyl Cut
  • Paper Stickers
  • Vehicle Decals
  • Static Clings

 

Perfect Production guarantee

We always take care to avoid production mistakes. Production mistakes mean anything that is not the same as stated in your artwork proof. Note: please check your order thoroughly upon receiving it. Any issue found needs to be brought to our attention WITHIN 2 weeks of receiving your order and PRIOR to using and/or installing the product (if applicable). Faulty orders will be required to be returned in full back to us in order for us to check the problem and prior to reprinting and sending them back to you. We will pay for return postage.

Sticking to surface guarantee

We try our hardest to recommend the correct product that will best suit your intended surfaces. However, there is a lot of surface such as painted and powder coats that can have 1000’s of different formulations that affect stickers and decals from sticking. Samples need to be requested prior to test on the surface intended. We are not responsible if you have not informed us with the correct information and all intended surfaces that the stickers will be applied to. We are not responsible if you do not take up our recommendation of testing a sample prior to ordering. If a sample has been sent, it is the client’s responsibility to ensure that it sticks and stays on the intended surfaces. Any adhesion problems need to be brought to our attention WITHIN 2 weeks of receiving your stickers for us to investigate if the problem lies with a faulty product or it not being suited to the intended surface.

Dispatch time guarantee

This guarantee is for dispatch times promised by us once the order has been approved and paid for. If we don’t dispatch before or by the promised time, your stickers will be Free. This guarantee is for dispatch times only, NOT delivery time. Dispatch times refers to the time that your order takes to leave our premises. We can not guarantee when you will receive your order as when they are with transport companies it is out of our hands.

Artwork

Free Artwork

Includes:

  • Re-Scaling
  • Adding Basic Text
  • Adding Print Ready Logos
  • Colour Changes where possible
  • Lay Out
  • Adding Print Ready images
  • One Artwork Change more Changes May incur a small fee.

Not Included:

  • Logo Design
  • Recreating Print Ready Logos
  • Fancy Back Grounds
  • Effects- Such As Drop Shadows, 3D Effects, Pattern Designs & Possibly more

Customer Supply artwork

fonts converted to outlines.

Video on how to convert text to outlines in Adobe Illustrator

Please contact us if you are unsure of the correct artwork specifications.

If you require logo design please seek service from a professional graphic designer.

TERMS AND CONDITIONS

Production Samples for Stickers and Labels

A fee of $60 will be charged for a production sample of your sticker on our standard vinyl. $25 will be credited back to you when you place a full print order valued over $200 (excluding artwork costs).   Please note, production samples are only done once a week and turnaround may be up to 5 business days.   Generic samples of our products can be requested free of charge.

Any sticker or decal that is larger than A4 will be shrunk down to A4 size to be printed as a production sample.

We strongly recommend you order a production sample when:

– you need colours matched

– you want to see what your art will look like digitally printed, as some colours may look ‘grainy’ when printed.

– placing large orders

– small fonts and details are present

– ordering clear stickers as ink is translucent

A sample of product media with no print is free.

PLEASE NOTE: We take no responsibility for any of the above issues if you choose not to get a production sample.

 

Colour Matching

If you supply a PMS colour at time of ordering, we will try to match it as close as possible but we hold no responsibility for the end colour if a Production Sample has not been ordered

.NOTE: We use CMYK print process, which cannot match all PMS colours 100%. Colours will be matched as close as possible to the PMS colour or sample colour provided.

 

Email Proofs

Email proofs are only indicative of size, quantity, and information. They do not represent the exact colour of your artwork nor do they represent the colour that you will receive as computer screens represent colours differently to the output of the printer. If you require a specific / exact colour to be printed you need to order a production sample.

Once we receive an email approval on the artwork proof, the approval email is kept on file. This approval is the final step prior to production.

Once approval is received, the job will be printed and there is no returns or refunds for any errors that were not picked up on the proof.

The client is 100% responsible for ensuring all details, including size, layout and spelling is correct on the proof prior to giving their approval.

 

Product Durability

Please note that the durability ratings of our vinyl are the ratings given to us by our suppliers and are not a guarantee from us on how long the product will last. Variables in surface area, environmental conditions, treatment of the product, and exposure to chemicals are some things that can affect the life of your product.

As we supply DIY we cannot be held responsible for any damage to the decal upon installation of the product. We are not responsible if the product does not bond well due to circumstances out of our control such as insufficient surface preparation or wrong product type for the intended surface. We try our best to ensure the right product is supplied for you, but it is up to the client to request a sample to test to ensure suitability prior to ordering.

For all wall graphics products, we cannot guarantee the bonding of your product to your wall. It is the responsibility of the client to request a sample of the media to try on their walls for at least 1 month prior to ordering to ensure the product is suited to their walls.

Different wall substrates, the condition of the wall, paint quality and paint type (ie. wash and wear paints) can have an effect on the bonding of all media to the walls.

Please note, that wall vinyl’s cannot be guaranteed clean removability as our wall sticker products are printed on a permanent adhesive vinyl product.

Payments we accept

Printing methods used

We manufacture all our labels and signs using digital and/ or Flexo graphic print methods

1 - Wide Format Digital Print

This method enables us to print large signs on a huge range of vinyl substrates. Prints produced are both UV and water resistant , with an outdoor durability of up to 5+ years. Indoor durability is fantastic, prints will last the test of time.

2 - Digital Label Printer

Prints high quality indoor labels,. Stock can also be water-proofed for extra durability. Ideal for product labels such as those on wine bottles, cosmetic packaging, jars, shampoo bottles, florist stickers.

3 - Flexo Graphic

Prints on a commercial flexo printing press. Suited for very large orders of paper or waterproof labels.

Not ideally suited for outdoor use unless it is only required to last no more than 6 months.

Shipping and Delivery

We aim to dispatch your products to you within 5 – 7 business days, unless otherwise advised. Dispatch times may be longer for larger orders.
All quotes given are inclusive of postage and GST unless otherwise specified at time of quoting.